Learn how to revolutionise your retail customer experience with AI.

Hear from experts on how to use the latest in GenAI, to deliver a more relevant, engaging, and efficient customer experience.

We all know how powerful AI can be, but how can retailers leverage this new technology to deliver the most value to their customers?

At this Masterclass, you'll learn how to use AI to:

  • Create personalised product recommendations for your customers
  • Generate engaging and informative product descriptions
  • Automate the process of creating and managing your product catalog
  • Improve the customer experience on your website and in your contact centre

You'll also have the opportunity to network with other retail professionals.

Attendees will receive an Uber Voucher to ensure your journey to the Google Office seamless.

Register now to join us on October 25th and elevate your retail customer experience!




Arrival, Welcome & Introduction


Group Masterclass - AI Deep Dive:

  • Contextual and Personalised Recommendations
  • Contact Centre Wingmate
  • Conversational search: Accelerate information discovery in your internal database
  • GenAI for Product Catalog Management 




Morning Tea & Networking


Event Closed


Tom Bernadou

Google Cloud Practice Lead


Tom Bernadou is an accomplished entrepreneur and technology expert who is recognised as the founder of the innovative cloud technology consulting firm, Riley. Under Tom's leadership, Riley has grown rapidly and has become known for its exceptional expertise, customised solutions, and outstanding customer service. In October 2021 Riley joined NCS Australia, one of APACs leading digital services organisations, and Tom continues to lead the Riley / Google practice and it's expansion across Asia Pacific.

Ben Western

Data Practice Lead


With a strong technical knowledge of cloud-based solutions and a passion for IT, Ben serves as the Cloud Data lead for Riley. While spearheading Riley's Data practice, Ben has gained extensive experience working with businesses in various industries including Financial and Legal services, Retail, Travel and Real Estate.

Duncan Cambridge

Principal Cloud Architect

Google Cloud

Duncan helps retail organisations leverage Google Cloud to engage with their customers more effectively and optimise their operations. As part of Google’s global retail industry community,
Duncan has a view of the changing nature of retail and how retailers around the globe are leveraging innovative technology to transform their businesses. He has many years experience
working with organisations in Australia, New Zealand and Europe leading teams applying deep technical expertise to business challenges.

Google Office, Sydney

Join us at the birthplace of Google in Australia, located on the beautiful harbourside waters in Pyrmont.